Level 2 (Basic System Integration)
Incorporates Level 1 plus operator training for loading stationery, replacement of consumables and Control Panel operation for normal day to day usage. Also includes working with the Client’s IT personnel to have the printer operational for their application(s) on a direct PC / System connection via a Serial (RS232) or Parallel (Centronics) printer interface connection.
Note: Client must make available on the day of installation relevant IT personnel capable of installing the printer on the host system.
Level 3 (Network Connectivity)
Incorporates Level 1 plus the Operator training as in Level 2. Now includes working with the Clients IT personnel to have the printer set up for their application(s) over a Network system – e.g. Ethernet, TwinAx, CoAx. Also provides printer set-up instruction as required to the Client’s relevant IT personnel.
Note: Client must make available on the day of installation relevant IT personnel capable of installing the printer on the host system.
2. Warranty & Manintenance Contracts
Warranty Summary:
All printers supplied by Newbury Data are supplied with either 1 or 2 years parts only warranty or 1, 2 or 3 years on-site maintenance contracts.
Parts Only:
All parts have to be returned to Newbury Data via the RMA system at the customers expense, on receipt and qualification that the item is within warranty the replacement part/s will be shipped to the customer at Newbury Data’s expense.
ND Maintenance Contract:
UK Mainland Only: The ND maintenance contracts provide one two or three years of onsite hardware support beginning on the purchase date of the contract. The period includes any remaining warranty left on the product and must be purchased with the product, at point of sale.
Guarantee Response/Fix:
Response to site within 8 working hours (1 day) of the call being logged and a fix being established, or a loan unit installed, within 24 working hours (3 days) of the call being logged.
Coverage: 09.00 – 17.00 hours, Monday to Friday excluding Public Bank Holidays
This is a premium service. Faulty parts will be removed and replaced on site, and if required, suitable loan equipment may be provided to expedite the repair.
Call sales for additional levels of service including faster response and fix times, and out of normal working hours cover such as24/7
3. Call Logging Procedure:
When service is required, please contact our customer service desk on: 0191 268 4516 with the following information:-
- Equipment and serial number
- Location
- Fault description
- Site contact and telephone number
- Caller’s name and telephone number (if not end user)
- Caller’s reference number if applicable
If you have any queries regarding service, please quote the
call reference number given at the time of logging the call. |
