Newbury Data recognises that most companies will support their data capture applications with a variety of different hardware solutions from multiple manufacturers, usually all with varying warranty offers and repair programs. Using multiple manufacturers or even the same product from the manufacturer over a period of time can also create the need to manage different version releases, or different firmware revisions to ensure application consistency. All of which is understood and supplied as managed services to our clients.
Managed Repair Services – 1 Supplier, 1 Contact
Newbury Data offers multiple workshop repair services or enhanced manufacturer support programs for many manufacturers.
As a manufacturer of dot matrix and thermal ticket printers ourselves, repairing and disposing of our own discontinued printer ranges offer our clients the opportunity to utilise our in-house WEEE directive program to help with disposal of products that are beyond economical repair, or that they simply have no further need for.
Using multiple manufacturers requires companies to employ administration of multiple repair programs or support contracts, where as managed services enhancing manufacturer repair programs and support contracts through 1 supplier, 1 contact significantly reduces all support administration complications and costs.