Warranty& Standard Maintenance Contracts

Warranty Summary: All Newbury Data printers are provided with either 2 years parts only warranty or 2 or 3 years on-site maintenance contracts.

Parts Only: All parts have to be returned to Newbury Data via the RMA system at the customers expense, on receipt and qualification that the item is within warranty the replacement part/s will be shipped to the customer at Newbury Data’s expense.

ND Maintenance Contract: UK Mainland Only: The ND maintenance contracts provide two or three years of onsite hardware support beginning on the purchase date of the contract. The period includes any remaining warranty left on the product and must be purchased with the product, at point of sale.

Guarantee Response/Fix: Response to site within 8 working hours (1 day) of the call being logged and a fix being established, or a loan unit installed, within 24 working hours (3 days) of the call being logged. Coverage: 09.00 – 17.00 hours, Monday to Friday excluding Public Bank Holidays

This is a premium service. Faulty parts will be removed and replaced on site, and if required, suitable loan equipment may be provided to expedite the repair.

Call sales for additional levels of service including faster response and fix times, and out of normal working hours cover such as24/7